business_plan_development

Business Plan Development

A

strategic

business

plan

begins

the

process

of

establishing

a

legally

defensible

basis

for

a

city

or

county

Stormwater

Utility

Program

implementation

project.

The

document

represents

the

first

step

in

determining

the

level

of

service

and

cost

of

service

for

the

storm

water

program.

City

and

county

staff

can

utilize

the

Business

Plan

document

as

a

management

tool

to

assist

them

in

moving

the

storm

water

program

to

an

organized

required

minimum

level

of

service

over

the

five

years.

Discussing,

understanding

and

reaching

consensus

on

the

content

of

the

document

will

accomplish

this

objective.

The

initial

business

plan

includes

goal

statements

that

provide

the

definition

for

current

and

future

responsibilities

and

activities

that

equate

to

costs

of

providing

those

services

for

the

stormwater

utility

program

for

the

five

year

period.

There

are

also

goal

statements representing what the stormwater utility program will not provide and will not have responsibility.

Discussions

with

city

or

county

staff

regarding

the

business

plan

will

assist

in

evaluating

current

practices,

procedures,

policies

and

staffing

that

will

be necessary to meet the future needs of the program.

Business Plan Development Steps

• Develop a mission statement that will guide the program and identify the overall purpose of the program; • Develop a series of goal statements to support the mission statement. Goals are the prime targets that you wish to accomplish within a specified time frame; • Take measures to ensure that the Technical Advisory Committee (TAC) understands and accepts the mission and goal statements developed for the newly created stormwater utility program; • Take measures to ensure that the Storm Water Advisory Committee (SWAC) and key stakeholders understand and accept the mission and goal statements developed for the newly created stormwater utility program; • Take measures to ensure that the elected officials understand and accept the mission and goal statements developed for the newly created stormwater utility program; • Take measures to ensure that the general public understands and accepts the mission and goal statements developed for the newly created stormwater utility program; • Periodically evaluate the plan and the goals and make any necessary adjustments based upon the stormwater utility program progress.

Main Level of Service Goal Categories

In developing your business plan, ERC will assist you in establishing short-term and long-term goals for your NPDES permit program activities,

any flooding and drainage issues, public education and outreach, institutional and organizational, financial, legal, billing and billing system. These

established goals will then form the base for you storm water levels of service. Your chosen levels of service will later be quantified in terms of

cost when ERC performs a Level of Service Cost of Service Analysis.

| H ome | Services | John F. Damico | Al C. Damico | Qualifications | Stormwater Management Programs | Contact Us |

Business Plan Development

A

strategic

business

plan

begins

the

process

of

establishing

a

legally

defensible

basis

for

a

city

or

county

Stormwater

Utility

Program

implementation

project.

The

document

represents

the

first

step

in

determining

the

level

of

service

and

cost

of

service

for

the

storm

water

program.

City

and

county

staff

can

utilize

the

Business

Plan

document

as

a

management

tool

to

assist

them

in

moving

the

storm

water

program

to

an

organized

required

minimum

level

of

service

over

the

five

years.

Discussing,

understanding

and

reaching

consensus

on

the

content

of

the

document

will

accomplish

this

objective.

The

initial

business

plan

includes

goal

statements

that

provide

the

definition

for

current

and

future

responsibilities

and

activities

that

equate

to

costs

of

providing

those

services

for

the

stormwater

utility

program

for

the

five

year

period.

There

are

also

goal

statements

representing

what

the

stormwater utility program will not provide and will not have responsibility.

Discussions

with

city

or

county

staff

regarding

the

business

plan

will

assist

in

evaluating

current

practices,

procedures,

policies

and

staffing

that

will

be

necessary

to

meet

the

future

needs of the program.

Business Plan Development Steps

Main Level of Service Goal Categories

I

n

developing

your

business

plan,

ERC

will

assist

you

in

establishing

short-term

and

long-

term

goals

for

your

NPDES

permit

program

activities,

any

flooding

and

drainage

issues,

public

education

and

outreach,

institutional

and

organizational,

financial,

legal,

billing

and

billing

system.

These

established

goals

will

then

form

the

base

for

you

storm

water

levels

of

service.

Your

chosen

levels

of

service

will

later

be

quantified

in

terms

of

cost

when

ERC

performs a Level of Service Cost of Service Analysis.

Business Plan Development

A

strategic

business

plan

begins

the

process

of

establishing

a

legally

defensible

basis

for

a

city

or

county

Stormwater

Utility

Program

implementation

project.

The

document

represents

the

first

step

in

determining

the

level

of

service

and

cost

of

service

for

the

storm

water

program.

City

and

county

staff

can

utilize

the

Business

Plan

document

as

a

management

tool

to

assist

them

in

moving

the

storm

water

program

to

an

organized

required

minimum

level

of

service

over

the

next

five